Safe banking & customer protection
How your deposits are protected, what to do if something goes wrong, and where to escalate if the bank has not resolved it.
Money gone from your account?
Report it in the first hours — that is when a transfer can still be held. Call the national cyber-fraud helpline, then tell your branch so the account or card can be blocked.
What protects you as a depositor
Six things every customer of a co-operative bank in India should know.
These sections describe the rules that apply to co-operative banks generally, set by the Reserve Bank of India and the DICGC — not this bank's own product terms. Each one links to the authority's own page so you can check it at source. For anything specific to your account, ask the branch.
- Cover is up to ₹5,00,000 per depositor per bank, counting principal and interest together.
- The limit applies to the total of all deposits you hold at the bank in the same right and the same capacity — savings, current, fixed and recurring deposits included.
- The insurance premium is paid by the bank. A depositor is never charged for it.
- Deposits held in a different capacity — for example, one account in your own name and another as a guardian for a minor — are insured separately.
Source: DICGC(opens in a new tab)
- Step 1 — raise it with the branch, in person or through the complaint form on this site, and keep a note of what you were told.
- Step 2 — put the complaint in writing to the bank and keep the acknowledgement.
- Step 3 — if the bank does not reply within 30 days, or the reply does not satisfy you, you may take the complaint to the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, 2021.
- Complaints are filed free of charge online at cms.rbi.org.in, by post to the Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017, or by calling the RBI contact centre on 14448.
- The scheme covers co-operative banks above a deposit-size threshold set by RBI. Check whether it applies before filing — the RBI page explains who is covered.
Source: RBI — Integrated Ombudsman Scheme(opens in a new tab)
- No bank, and no member of its staff, will ever ask for your PIN, OTP, CVV, card number or internet-banking password. Anyone who asks is attempting fraud — including callers who claim to be from the bank, KYC teams, or "electricity bill" and "reward point" messages.
- Report financial cyber fraud immediately on the national helpline 1930, or at cybercrime.gov.in. Reporting within the first hours gives the best chance of the money being held before it moves on.
- Tell your branch at the same time so the account or card can be blocked.
- Suspicious calls and SMS, and mobile connections taken out in your name, can be reported on the Government of India’s Sanchar Saathi portal.
- Never install a screen-sharing or "support" app at the request of a caller, and never scan a QR code to *receive* money — scanning a code only ever sends money out of your account.
Source: National Cyber Crime Reporting Portal(opens in a new tab)
- Nomination is available for deposit accounts, safe deposit lockers and articles kept in safe custody.
- You can register a nominee when you open the account, or add or change one later at the branch, free of charge.
- A nominee receives the money as a trustee for the legal heirs — nomination decides who the bank may pay, not who finally owns the money.
- If you hold accounts at more than one bank, each one needs its own nomination.
- An account with no customer-induced transaction for over two years is classified as inoperative. A transaction, or a written request, reactivates it after KYC.
- Deposits that stay unclaimed for ten years are transferred by banks to the Reserve Bank’s Depositor Education and Awareness (DEA) Fund.
- A transfer to that fund does not extinguish your claim: the bank pays the amount back with interest whenever the depositor or the legal heir comes forward.
- This bank publishes its own DEAF list of unclaimed accounts. RBI’s UDGAM portal also lets you search for unclaimed deposits across participating banks.
- Officially Valid Documents (OVDs) are: passport, driving licence, proof of possession of Aadhaar, Voter’s Identity Card, a job card issued by NREGA signed by a State Government officer, or a letter issued by the National Population Register.
- PAN — or Form 60 where you do not hold a PAN — is required in addition, for tax purposes.
- If the OVD you produce does not show your current address, a separate document for the address may be requested.
- Banks must update KYC records periodically. Being asked again after some years is routine re-KYC, not a problem with your account — but a call or SMS asking you to "complete KYC" through a link or app is a common fraud. Do it at the branch.
Positive Pay for high-value cheques
Positive Pay asks the person issuing a high-value cheque to re-confirm its date, beneficiary and amount with the bank before it is presented, so an altered cheque can be caught. The Reserve Bank allows banks to enable it for cheques above ₹50,000 and to make it compulsory above ₹5,00,000. This bank’s complaint form already lists Positive Pay as a service area — confirm the threshold that applies to your account with the branch.
Source: RBI(opens in a new tab)
Where to check and where to report
Each of these opens the authority's own website, where the current rules and procedures are published.
DICGC(opens in a new tab)
Deposit Insurance and Credit Guarantee Corporation
The DICGC mark shown on this site links to the corporation’s own website, where deposit insurance cover and claim details are published.
RBI Kehta Hai(opens in a new tab)
Reserve Bank of India — public awareness & complaints portal
The Reserve Bank of India’s public awareness portal, linked from our homepage, for banking awareness material and complaints.
Sanchar Saathi(opens in a new tab)
Government of India — telecom fraud reporting
The Government of India portal linked from our homepage for reporting suspicious calls, messages and misused mobile connections.
Four ways to reach the bank
Use whichever channel suits you. Keep your account number and a description of the issue handy — it helps the branch resolve it faster.
Complaint form
Submit a written grievance to the bank through the online complaint form on this site.
Open the formBy phone
Call the bank: 05192-226372 / +91 9450169432 (Mon - Sat: 10:00 am - 4:00 pm)
Call the bankBy email
banda.bucb@bandaurban.bank.in — Write to us with your account and contact details.
Send an emailAt a branch
Visit the head office at Gular Naka, Mayur Talkies Road, or the Chilla Road branch at Civil Lines, Banda.
Branch detailsNot resolved within 30 days, or not satisfied with the reply? The escalation path to the RBI Ombudsman is set out under “If a complaint is not resolved” above. Filing there is free.
What the bank publishes
Audited balance sheets, the schedule of charges and the list of unclaimed deposits are available to download at any time.
- Open Bank Charges (w.e.f. 01-05-2026) (PDF, opens in a new tab)Bank Charges (w.e.f. 01-05-2026)Charges · PDF
- Open Audited Balance Sheet — March 2026 (PDF, opens in a new tab)Audited Balance Sheet — March 2026Balance Sheet · PDF
- Open Balance Sheet — March 2025 (PDF, opens in a new tab)Balance Sheet — March 2025Balance Sheet · PDF
- Open Audited Balance Sheet — March 2024 (PDF, opens in a new tab)Audited Balance Sheet — March 2024Balance Sheet · PDF
- Open DEAF (Unclaimed Deposits) List (PDF, opens in a new tab)DEAF (Unclaimed Deposits) ListDEAF · PDF
Checking for an unclaimed account
If you or a family member may hold a long-dormant account with this bank, check the published DEAF list and take your identification to the branch. The money remains claimable however long it has been.